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Confident Drivers Help

Here are some of our most commonly asked questions:

How do I add students?

Log in to the website
Click account on the menu
Click Manage Group Members
Click New Member
Add your students details, you need to create a password for them and tell them what it is
The system will send them a welcome email

I can't add a new student as the system says the email already exists

The system will only allow an email to be added once. If you receive this message it means the students email address has already been added to the system.
This could be if they had been added by a previous instructor, or possibly if they had been a member of your group and then deleted. Deleting a student from your group does not delete them from the system.
If this is the case let us know and we will re add the student into your group so they can access the resources again.

The New Member button has disappeared

If you have been using the site without problems until now the most likely reason is that you have filled all the spaces on your plan.
Check how many pages of students are in your group plan to determine if that is the case.
You can either upgrade your plan to add more members or
check back on some of your earliest entries. Have they passed their test?
You may want to consider deleting some of these members to create space for new members

My student / I have not received an email

Please check your junk or spam folders, if it is not there, then double check that your email address was registered correctly by your instructor.
If your email was registered incorrectly let contact us and we will resend your email to the correct address.
Even if you have not received your email you can still access the website using your email and password.
Your email is also your username so even if there was an error you can still use it to login to the site.

I can not find the menu

If you are using a tablet or mobile then look for the three lines in the left corner under the logo and click there to show the menu. If you are in the membership or account area of the website there is no main menu so use your phone or tablets back and forward buttons.
You can log in to the site in three different ways:
the main menu,
click the user icon top right corner,
or go to the log in section at the bottom of the page

The website appears to be frozen

Either use the refresh arrow to refresh the website or check to see if you have the site open multiple times on your device. If so, close them all down and start again with a fresh link to the site. We recommend you bookmark the site for ease of access - however, modern devices store previous versions of the website to speed up your access. These stored versions can take a few days to 'catch up' with changes and improvements we make. If you are having a problem it is sometimes worth starting with a completely fresh link to the website.

I've got an error message

If you are trying to do something and instead get an error message, try to take a screenshot of the message and then either email it to us or message us on Instagram or Facebook. We can then either advise you what to do or send the message to tech support to get the problem rectified.

I have a monthly subscription and would like to upgrade to an annual plan

If you have a monthly plan you will receive an email 2 days before your plan automatically renews for another month. At this point, you will need to cancel your monthly subscription through your account on the website or through your Paypal account. Once your monthly subscription has finished you can sign up to the annual plan of your choice.

Confident Drivers Help

 If you are having problems navigating the site why not check out our How-To videos

How to sign up to a membership plan

How to log in from your mobile

Find your way around the website

How to change your profile

Driving Instructors - How to add learners to your group membership

Driving Instructors - How to edit a group member

 

Still cannot find what you need?  Get in touch through our Get in Touch page

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