Here are some of our most commonly asked questions:
I'm struggling to log in
Have you been added by your driving instructor recently or a long time ago? If it was several months ago - and you haven't used the site for over six months your details may have been automatically removed. Get in touch and we can check for you.
If you have been added recently double-check the password details in your welcome email.
Your username is your email address.
If you are copying and pasting your password make sure you haven't mistakenly included a space at the beginning or end.
Ensure you are using a fresh link and do not have multiple pages open on your device (see error messages below).
Click the forgot password link, it will send you an email with details to reset your password to something more memorable.
How do I add students?
Log in to the website
Click Add Pupil on the menu
You will see the Manage Group Members page
Click New Member
Add your student's details, if you add a mobile number they will receive a text to notify them
The system will automatically send them a welcome email with their password details
I can't add a new student as the system says the email already exists
The system will only allow an email to be added once. If you receive this message it means the students email address has already been added to the system.
This could be if they had been added by a previous instructor, or possibly if they had been a member of your group and then deleted. Deleting a student from your group does not delete them from the system immediately.
If this is the case let us know and we will re-add the student into your group so they can access the resources again.
The New Member button has disappeared
If you have been using the site without problems until now the most likely reason is that you have filled all the spaces on your plan.
Check how many pages of students are in your group plan to determine if that is the case.
You can either upgrade your plan to add more members or check back on some of your earliest entries. Have they passed their test?
You may want to consider deleting some of these members to create space for new members
My student / I have not received an email
Please check your junk or spam folders, if it is not there, then double-check that your email address was registered correctly by your instructor.
If your email was registered incorrectly your instructor can either register you again or one of you can contact us and we will resend your email to the correct address.
Even if you have not received your email you can still access the website using your email and password.
Your email is also your username so even if there was an error you can still use it to log in to the site.
I can not find the menu
If you are using a tablet or mobile then look for the three lines in the right corner and click there to show the menu. If you are in the membership or account area of the website there is no main menu so use your phone or tablets back and forward buttons.
You can log in to the site in two different ways:
the main menu,
or go to the log in section at the bottom of the page
The website appears to be frozen
Either use the refresh arrow to refresh the website or check to see if you have the site open multiple times on your device. If so, close them all down and start again with a fresh link to the site. We recommend you bookmark the site for ease of access - however, modern devices store previous versions of the website to speed up your access. These stored versions can take a few days to 'catch up' with the changes and improvements we make. If you are having a problem it is sometimes worth starting with a completely fresh link to the website and clearing your browser cache. (Please do an internet search for how to do that for your individual device)
I've got an error message
If you are trying to do something and instead get an error message, try to take a screenshot of the message and then either email it to us or message us on Instagram or Facebook. We can then either advise you what to do or send the message and your screenshot to tech support to get the problem rectified.
Error message - user session expired
The website has a user/browser session time of 90 minutes. If you return to an open page after 90 minutes you may get this message. In this case either refresh the page or close the page and start again with a fresh link or bookmark.
Error message - invalid security token
This error message has a similar cause as the error above. The website has a user/browser session time of 90 minutes. If you return to an open page after 90 minutes you may get this message. If you have multiple pages open for our website it can also cause this message. In either case, refresh the page, and close any additional pages open for our website and start again with a fresh link or bookmark.
I have a monthly subscription and would like to upgrade to an annual plan
If you have a monthly plan you will receive an email 2 days before your plan automatically renews for another month. At this point, you will need to cancel your monthly subscription through your Paypal account (details below). Once your monthly subscription has finished you can sign up to the annual plan of your choice.
How do I cancel my monthly plan through PayPal?
To cancel your recurring subscription start by logging in to your PayPal account.
Find Confident Drivers and click cancel recurring subscription.